Policies
At Gaia North, we understand that unforeseen circumstances may arise, and we strive to accommodate your needs while maintaining a fair and consistent approach. Please take note of our policies regarding cancellations, rescheduling, and other essential procedures for all the services we offer.
Consequence of Requiring Rescheduling Due to Illness:
In order to prioritize the health and well-being of our clients and staff, we have implemented a policy requiring individuals to reschedule their appointments if they experience symptoms such as illness, fever, or active rashes. While we understand that unforeseen circumstances may arise, adhering to this policy is crucial for the following reasons:
Client and Staff Safety: By rescheduling appointments when experiencing symptoms, we contribute to maintaining a safe and healthy environment for everyone involved. This precautionary measure helps prevent the potential spread of contagious illnesses within our facility.
Prevention of Cross-Contamination: Active rashes and illnesses can often be contagious, posing a risk to other clients and staff members. Rescheduling appointments minimizes the chance of cross-contamination and ensures a hygienic and safe space for everyone.
Optimal Service Quality: When clients are unwell, they may not fully benefit from the services provided during the appointment. Rescheduling allows individuals to receive the attention and care they deserve when they are in better health, optimizing the overall quality of the service.
Respect for Others' Well-being: It demonstrates a sense of responsibility and consideration for the well-being of fellow clients and staff. Rescheduling when unwell is a courteous action that reflects a commitment to maintaining a healthy community within our establishment.
Reduced Disruption to Operations: By rescheduling in advance, disruptions to the regular flow of appointments can be minimized. This allows us to efficiently manage our schedule, allocate resources appropriately, and ensure a smooth operation for all clients.
Protecting Vulnerable Populations: Some individuals may be more susceptible to illness, such as those with compromised immune systems or underlying health conditions. Rescheduling helps protect vulnerable populations who may be at a higher risk of severe consequences if exposed to contagious illnesses.
Adherence to Public Health Guidelines: Following this policy aligns with broader public health guidelines and recommendations. It contributes to the collective effort of reducing the spread of infectious diseases and maintaining a healthier community.
Clients are encouraged to communicate promptly if they experience symptoms, and our team will work collaboratively to find a suitable alternative appointment time. We appreciate your understanding and cooperation in ensuring a safe and comfortable experience for everyone.
Under NO circumstance is it allowed to attend any service or offering if you have a fever.
I understand the inconvenience this may cause, but my client’s health and safety are my top priority. Thank you for your cooperation in this matter.
~Amy Marie DiFranco, LMT/ Owner of Gaia North
Cancellations & Policies
CANCELLATIONS: If you are forced to cancel your scheduled appointment, you may reschedule the appointment with no additional fees applied. To Cancel or Reschedule your appointment, please find the original email confirmation reciept of the appointment you wish to reschedule or cancel, and scroll to the bottom. Click on the “Change/Cancel Appointment” button and follow the prompts. dar
You are REQUIRED to give a 24-hour notice for any foreseen cancellation. You may receive a full refund only if the 24-hour notice is given. REFUNDS: Refunds usually take 2-7 business days to complete. Ultimately the length of time it takes to receive your refund is dependent upon your card issuer’s bank.
If you fail to give a 24-hour notice, and you DO NOT reschedule, it is up to the therapist's discretion as to if and what amount you may be refunded, if at all. Refunds are dependent upon the nature of the cancellation, and it is at the discretion of the therapist if any fees will apply.
NEW CLIENTS: ALL new clients are required to prepay for services upon scheduling of appointments. There are no exceptions. You will be required to fill out a patient intake form with a brief medical history included.
RETURNING CLIENTS: All returning clients are required to prepay for all services upon scheduling of appointments.
LATE SHOW FOR SCHEDULED APPOINTMENTS: If you should happen to arrive late, you will still pay full price for your appointment and your session will only run for the remaining minutes left from your scheduled time slot. You will not expect the therapist to go into the next client’s scheduled appointment. Thera are no exceptions to this rule. Please, be courteous and mindful of the therapist and the next client’s time and money.
NO SHOW POLICY: If you “No Show” to your scheduled appointment, you will still be charged for that appointment. No refunds will be given. If you NO SHOW for more than 2 consecutive appointments, you will be asked to no longer schedule with Gaia North.
CHILD POLICY: All children under the age of 18 are required to have a parent or guardian accompany them into the treatment room during massage therapy session. A medical history form must be filled out by or reviewed by child’s parent or guardian before initial session begins.
DRAPING POLICY FOR MASSAGE THERAPY CLIENTS: The therapist will cover clients with sheets, towels and blankets to provide warmth, comfort and modesty. At NO point will the client ever be requested to bare genital areas or bare breasts. The level of undress is up the client’s comfort level, and some layers of clothing can be worked through. However, most client’s chose to be completely undressed for the massage session. Please, communicate with the therapist if you feel uncomfortable with the draping procedure, or if you are too hot or too cold during a session, so the therapist can take appropriate action to better accommodate your specific needs.
CONDUCT: INAPPROPRIATE BEHAVIOR WILL NOT BE TOLERATED! Suggestive comments, sexual innuendos, touching of a massage therapist in an inappropriate way, will result in the termination of the massage session immediately, and the client will not be allowed to return for further massages. No refund will be due.
GRATITUDES/TIPPING: Gratitudes are very much appreciated but are not required. The amount of gratitude given is up to the discretion of the client. Services and Gift Certificates do not automatically include a gratuity / tips.
